Security Role Settings for Reassigning Activities and Cases

Wed, 30 Apr 2008 15:52:00 GMT

Security Roles is one of the trickiest parts of the configuration of Microsoft CRM to understand. We've run into several situations where a very non-intuitive security role setting was resulting in users saying "I cannot reassign an activity to another user" (or a case). Fixing the problem takes 15 seconds if you know where to look - or hours of frustration if you don't.

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Geoff Ables - Microsoft CRM

Security Role Settings for Reassigning Activities and Cases